The importance of our free trial
We strongly encourage every new customer to take advantage of our free trial before purchasing a paid subscription.
Because streaming television relies entirely on your personal home internet and your specific viewing devices, the free trial is designed to act as your safeguard. It allows you to thoroughly test our network, check your favorite channels, and ensure complete compatibility with your Smart TV, Android box, or Firestick. By using the trial, you can buy with total confidence, knowing exactly what to expect.
When sales are considered final
To maintain our high-quality server network, our billing system operates on strict activation cycles.
Because the digital service is immediately active and available for use the moment your credentials are generated, we cannot issue refunds for simple "change of mind" requests or if you forget to use the service.
Eligible situations for a full refund
We stand by our technology. A full refund will be promptly issued under the following specific circumstances:
- Non-delivery of service: you paid for a subscription, but our automated system failed to generate and deliver your account details — and our support team cannot manually fix the issue.
- Total service failure: we are fundamentally unable to provide you with a working subscription (e.g., a critical server failure on our end that prevents your account from starting at all).
Non-refundable situations
Because we offer a free trial to test our service beforehand, we cannot issue refunds for issues that fall outside of our direct server control. Refunds will not be granted for the following reasons:
- Home internet issues: occasional buffering, lagging, or freezing caused by your personal Wi-Fi connection, low internet speeds, or your Internet Service Provider (ISP) blocking IPTV signals.
- Device incompatibility: inability to set up the service due to an outdated television, a broken device, or incompatible third-party media players. (Again — this is why we offer the free trial.)
- Channel lineup changes: we provide access to thousands of global networks, but we do not directly control the original broadcasting feeds. Channels, sporting events, or VOD movies may be added, removed, or updated without notice — a missing channel does not qualify for a refund.
How to request a review for a refund
If you experience a fundamental failure in your service delivery and believe you're eligible for a refund based on the criteria above, our team is ready to help. Please follow these simple steps:
- Contact our billing department by sending an email directly to: contact@iptvio.ca
- Use the subject line: "Refund Request – [Your Order Number]"
- Include a brief, clear explanation of why the service did not activate or was not delivered.
Questions about this policy? Our 24/7 team is happy to clarify anything before you buy.
Contact support