How to file a DMCA takedown complaint
To submit a formal and valid DMCA takedown notice regarding content on our Vio network, your request must include the following details:
Your complete contact information
- Your full legal name.
- A valid email address.
- Your direct phone number.
- Your physical mailing address.
Description of the protected work
- Clearly identify the specific protected work (or works) that you claim has been infringed.
- Provide a sufficient description so our team can completely understand and verify your claim.
Exact location of the infringing material
- The precise location or a detailed description of where the alleged material appears within our streaming subscription service.
- All relevant identifying details such as URLs, specific broadcast channel names, or exact VOD content titles.
Required legal declarations
- A formal statement that you have a good faith belief that the use of the material is not authorized by the content owner, its designated agent, or the law.
- A statement confirming that the information provided in your takedown notice is entirely accurate.
- A statement, made under penalty of perjury, that you are the content owner or are authorized to act on behalf of the owner.
- Your physical or electronic signature.
Our DMCA review process
We are committed to maintaining a compliant Canadian streaming platform. Once we receive your official notice, we follow a strict and rapid review procedure:
Warning regarding false claims
Please be aware that under Section 512(f) of the DMCA, any individual who knowingly and materially misrepresents that material or activity is infringing may be subject to severe civil liability and damages.
Counter-notification procedure
If you are a user or content provider and believe that material was removed or disabled from our network by mistake or misidentification, you have the right to submit a counter-notification.
A valid counter-notice must include
- Your full legal name, physical address, phone number, and email address.
- Clear identification of the material that was removed or disabled, including the location where it appeared before it was taken down.
- A formal statement, under penalty of perjury, that you have a good faith belief the material was removed as a result of a mistake or misidentification.
- A statement indicating your consent to the jurisdiction of Canadian courts.
- Your physical or electronic signature.
Submit your DMCA notice
To ensure your request is handled as quickly as possible, please send your complete content infringement complaint or counter-notification to our designated legal contact email: